Legal
Privacy Policy
LILM Digital Services Limited ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By accessing our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following categories of information:
- Contact information — name, email address, phone number, and company name submitted through our contact form or direct communication.
- Usage data — pages visited, time spent on pages, browser type, device type, and referring URLs, collected via standard server logs or analytics tools.
- Communication records — copies of emails, WhatsApp messages, or other correspondence you send us.
We do not collect sensitive personal data (such as financial information, government IDs, or health data) through this website.
2. How We Use Your Information
Information you provide is used solely to:
- Respond to enquiries and provide the services you have requested
- Send relevant updates, proposals, or partnership information where you have expressed interest
- Improve our website and services based on usage patterns
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to any third party.
3. Legal Basis for Processing
Where applicable under data protection law, our legal bases for processing your personal data are:
- Consent — where you have expressly submitted your details via our contact form
- Legitimate interests — to operate, improve, and promote our services
- Legal obligation — where processing is required by applicable law
4. Data Sharing and Third Parties
We may share your information with:
- Service providers — such as email delivery platforms (e.g. Formspree) that process contact form submissions on our behalf, bound by their own privacy policies
- Legal authorities — if required to do so by applicable law or valid legal process
All third-party processors are required to handle your data securely and only for the purpose for which it was shared.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact enquiries are typically retained for up to 24 months unless a business relationship is established, in which case records are retained for the duration of that relationship plus any legally required period thereafter.
6. Cookies and Tracking
Our website may use essential cookies to ensure basic functionality. We do not use third-party advertising or tracking cookies. Where analytics tools are used, data is aggregated and anonymised. You may disable cookies through your browser settings; doing so will not affect access to the site's content.
7. Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at info@lilmdigitalservices.com. We will respond within 30 days.
9. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@lilmdigitalservices.com
- Phone: +254 720 836 847